AIOS

FAQS

Frequently Answer Questions​

TWS is truly pioneering as a Point of Sale (POS) software, purpose-built to streamline the management of diverse business operations. Whether you run a Smoke Shop, Head Shop, Vape Store, CBD Store, Kratom Store, or specialize in Novelties, TWS (THE WHOLE SOLUTION) is your comprehensive solution. TWS boasts an array of features, including:

1. Product Management: Easily manage your entire product inventory, organize and update your product catalog effortlessly.

2. Inventory Management: Keep precise track of inventory levels, receive notifications for low stock, and efficiently manage inventory updates as items are bought or sold.

3. Order Management: Simplify order processing, from customer orders to generating invoices. Ensure accurate and prompt order fulfillment.

4. Customer Management: Build, maintain, and own your customer database. Store customer information, track purchase histories, and offer personalized service to enhance customer loyalty.

5. Built In Rewards: Save your hard earned money, because you won’t have to invest in costly third-party reward programs to secure customer loyalty. TWS has you covered, customer loyalty marketing and rewards are built in! Plus, the added convenience of a customer-facing app, these rewards and loyalty programs are accessible to your customers wherever they go.

6. Revenue Reporting: Access in-depth reporting tools to monitor your revenue, sales, and profits. Gain valuable insights into your business’s financial performance.

TWS POS efficiently manages and tracks store activities, leading to time and cost savings, increased sales, and improved management of customer and product information.

TWS POS is a cloud-based Point of Sale (POS) system readily available for download via the Google Play Store or at twssolutions.us. Store owners are presented with two choices: they can opt for a minimal annual fee if they’re not utilizing TWS credit card processing, or they can enjoy a fee-free option by selecting TWS credit card processing services, which offer a more secure processing solution. TWS POS empowers businesses to efficiently oversee their store operations, encompassing product management, inventory management, order management, customer management, and revenue reporting.

Certainly, the TWSS system can assess compatibility with online sales systems, allowing for the creation of an all-encompassing sales management system.

Yes, the information shared to and held within the TWS Solutions system is held in strict confidence, and only authorized individuals with appropriate access rights can access and view this information. We use state of the art secured servers, and continuously monitor security. Your data’s security and privacy are top priorities.

In most instances, upon implementation, the store owner or management staff will expeditiously input data concerning the store’s activities into the TWSS system, thereby ensuring the precision and comprehensiveness of the information. This approach maintains the system’s relevance, aligning it with the store’s ongoing operations.

For larger customers, chains, and distributors who make use of TWS POS, the transition is even smoother. All data can be seamlessly extracted from their existing systems and transferred into the TWS POS system. This meticulous process guarantees the accuracy of the information in the TWS POS system, as it is sourced from our valued customers’ existing databases. That being said, the quality of the data is crucial. TWS recommends that our customers clean up any data they do not wish to include in their new system.

Absolutely, the TWS POS system boasts an exceptionally detailed dashboard, providing our customers with the capability to monitor sales across various facets of their business. Currently, the TWS POS dashboard encompasses the following aspects: Daily Sales, Monthly Sales, Sales by Customer, Sales by Salesperson, Daily Settlement Report, Comparisons and Trends, Best Selling, Slowest Selling, Low Inventory Alerts, and much more! The TWS POS is genuinely designed to empower you with business management tools that are unparalleled.

Indeed, the TWS system plays a pivotal role in streamlining inventory and order management by safeguarding the precision and comprehensiveness of data. With features catering to multiple warehouses, bins, and a comprehensive grasp of each order, including tracking, TWS POS equips our customers to maintain impeccable control over their business operations.

Yes, the TWS POS system offers an array of marketing features and tools to help drive customer loyalty. From loyalty programs and rewards, to a customer-facing app, it enables businesses to create and manage rewards and loyalty initiatives effortlessly, all while enhancing customer engagement. TWS gives you the ability to interact with your customers on a whole new level! Imagine you had the ability to send your customer a thank-you message as they are leaving your stor. What if that thank -you message included a 5% OFF voucher for the next visit? Is that not a valuable feature for nurturing customer relationships, and driving repeat business? TWS POS system makes customer engagement affordable and highly efficient!

No, the TWS POS system has an extensive roadmap for future updates, with the goal of continuously enhancing the service provided to our customers. TWS Solutions is committed to delivering THE WHOLE SOLUTION, and to achieve this, we aim to make TWS POS as advanced as possible. Customers transitioning to TWS POS from their current systems will appreciate the monthly updates designed to provide deeper insights into their company’s operations. By the end of 2024, TWS envisions a level of automation in TWS POS that approaches self-sufficiency.